Our first location is in Kerrisdale, Vancouver. Other locations coming soon!
In partnership with LifeLabs, DAP accredited lab to analyze COVID testing in BC.
All reports are delivered electronically for speed and security. Paper copies are provided upon request.
As soon as you have confirmed your travel time and date, book online or email us right away to book an appointment. If you experience difficulties paying online, we will take payment over the phone via credit cards or online banking eTransfer. IT IS YOUR RESPONSIBILITY TO CHOOSE THE APPROPRIATE TIME FOR YOUR TRAVEL. We highly recommend at least two days prior to your departure date if that meets the requirements. We send out reports 7 days a week.
After booking your appointment, within 48 hrs of your appointment or earlier, please complete our intake form on your computer or mobile. THIS MUST BE COMPLETED AT LEAST 24 HOURS PRIOR TO YOUR APPOINTMENT so that we can have all your paperwork ready for the tests.
Your entered information must match your passport. Please double-check the information for accuracy as we will use the information provided to generate your travel certificate.
Please arrive at the designated clinic at least 10 minutes before your appointment time. PLEASE EXPECT POTENTIAL WAIT-TIMES AT THE CLINIC.
If you booked the CHINA package: Only if a serology test is required, proceed to Lifelabs with the requisition provided by our physician either before or after your appointment that day. No need to pay any additional fees, it is included.
Typically the report will be available the next business day, usually within 24 - 36 hours, depending on lab reporting. We process our reports and certificates numerous times a day. Most Reports are issued within 24 hours. We send out reports 7 days a week. (If you took your test on the weekends and Stat holiday, the result could take up to 36 hours to report)
We will email you the completed reports and certificate in PDF format. We suggest printing multiple copies for your use during your travel. If you are unable to print at home, please come to the clinic in person, we are happy to provide you with printed copies. We do not recommend us sending you printed copies by mail or courier as this may further delay the report.
It is the client's responsibility to confirm the requirements of your destination country. Please confirm with the airline of the exact requirement test date and time before making an appointment with us. Typically the report is completed within 24-36 hours for PCR tests. Average reporting time at 24 hours or the next day for PCR saliva or nasal. We send out reports 7 days a week.
(If you took your test on the weekends and Stat holiday, the result could take up to 30 hours to report for PCR tests)
We strive to provide you with your report and certificate as soon as possible. Unfortunately, due to situations out of our control, A+ Travel Tests cannot guarantee the exact completion date and time as we have no control of the testing process at LifeLabs. Delays are possible but rare. A+ Travel Tests is not responsible for any damages or costs due to a delay or denial of travel.
“Indeterminate” result is one of the three possible results that you may receive. It is not valid for travel, so you may need to repeat the test. We offer a $20 discount on repeats. We will not adjust any test results as they are outside of our control.
**CANCELLATION POLICY** Fees are non-refundable, however, if you cancel at least 48 hours before your appointment, we can offer a PARTIAL REFUND (minus $54.25 service fees per test) as a courtesy and understanding that sometimes events are outside your control. There will be NO REFUNDS for missed appointments (no-shows) for any services. Switching test type is subjected to $20 service fees. We do not price match if our price changed after you have booked the test. The refund could take up to 7 business days to process. Please email us at firstname.lastname@example.org to check on the status.
**If you booked additional tests by accident, we will not be able to provide a full refund. Please check the content of your cart before you proceed to payment.**
Please double-check your information before booking.
2105 West 40th Avenue, Vancouver, British Columbia V6M 3W7, Canada