It is the client's responsibility to confirm the requirements of your destination country. Please confirm with the airline of the exact requirement test date and time before making an appointment with us. Typically the report is completed within 24- 36 hours for PCR tests.
Average reporting time at 24 hours or the next day for PCR saliva or nasal. We send out reports 7 days a week.
(If you took your test on the weekends and Stat holiday, the result could take up to 30 hours to report for PCR tests)
We strive to provide you with your report and certificate as soon as possible. Unfortunately, due to situations out of our control, A+ Travel Tests cannot guarantee the exact completion date and time as we have no control of the testing process at LifeLabs. Delays are possible but rare (we have NOT had any delays so far). A+ Travel Tests is not responsible for any damages or costs due to a delay or denial of travel.
“Indeterminate” result is one of the three possible results that you may receive. It is not valid for travel, so you may need to repeat the test. We offer a $20 discount on repeats. We will not adjust any test results as they are outside of our control.
**CANCELLATION POLICY** All fees are non-refundable, however, if you cancel at least 48 hours before your appointment, we can offer a PARTIAL REFUND (minus $50 service fees per test for PCR (Except China package or China recovery route) or $35 service fees per test for rapid antigen) as a courtesy and understanding that sometimes events are outside your control. For the "CHINA PACKAGE," a $300 partial refund can be provided if cancelled 48 hours before the first test. For the "CHINA Recovery Route," a $250 partial refund can be provided if cancelled 48 hours before the first test. There will be NO REFUNDS for missed appointments (no-shows) for any services. The refund could take up to 7 business days to process. Please email us at aplustraveltests@gmail.com to check on the status.
**Please make sure to check the content of your cart before you proceed to payment to avoid paying for any extra tests by mistake. We will not be able to provide refund if you paid for additional tests that you do not need.
Please double-check your information before booking.
